When you drop off your vehicle with Apex Legacy, LLC (or we pick it up), we walk around it with you, note any existing damage, and you sign to confirm the list and these terms. You get a copy by email and in your customer portal.
- Vehicle condition. Before service, Apex Legacy notes and photographs existing damage. You confirm that list when you sign. Apex Legacy isn't responsible for existing damage or wear, including scratches, dents, chips, curb rash, cracked or failing clear coat, loose or brittle trim and emblems, worn or torn interior surfaces, or damage that becomes visible once dirt and grime are removed.
- Personal items. Please remove valuables and personal items before drop-off. Apex Legacy isn't responsible for items left in the vehicle.
- Permission to drive. You allow Apex Legacy to drive and move your vehicle as needed for service, including pickup and return when you've booked it.
- Results. Results depend on your vehicle's condition. Some stains, odors, scratches and paint defects can't be fully removed, and we'll tell you what we expect before we start.
- Deposits. A deposit holds your appointment. Deposits are not refundable, including for cancellations and no-shows.
- Arriving late. Please arrive at your drop-off time. We hold your spot for 30 minutes after it. If you're running late, tell us through the link we send you or by phone or text at (667) 207-0194. If you haven't arrived within one hour of your drop-off time, we may treat the appointment as missed and release the time. The deposit is not refundable.
- Payment. The balance is due when service is complete, before your vehicle is released.
- When your vehicle is ready. We'll let you know when your vehicle is ready. It may be parked on the street outside. Once you've been told it's ready, the vehicle is at your own risk until you pick it up.
- Overnight. Due to the time and severity of the work needed, your vehicle may have to be left overnight in Apex Legacy's secured bay. There is no charge for this, and we'll let you know when it's ready.
- Ceramic coatings. For coating jobs: follow the aftercare instructions we give you. Coating durations are product targets that depend on preparation, aftercare and the recommended maintenance washes. They are not guarantees.
- Photos. Photos taken before and after service document your vehicle's condition. You can see them in your customer portal.
- Post-service concerns. We ask that you inspect your vehicle at the time of pickup. Should you identify a concern regarding the quality of our work after pickup, please notify Apex Legacy within seven (7) days of the pickup date through your customer portal, or by phone or text at (667) 207-0194. Including photographs will help us review your concern promptly. Concerns confirmed to result from our workmanship will be addressed at our discretion, which may include a complimentary correction. Concerns reported after the seven-day period, or arising from normal use, weather, environmental exposure or wear after pickup, fall outside this policy.
See also our Privacy Policy and Text Message Terms.
Questions
- Business
- Apex Legacy, LLC
- Phone
- (667) 207-0194
- service@apexlegacyllc.com
- Location
- Baltimore, Maryland · by appointment only